18th, 19th & 20th September 2024

Welcome to the Customer Experience Strategy Forum

With the fourth industrial revolution now well underway and current trends towards Automation, cyber physical systems, IOT and cognitive computing on the up, customer experience is recognised by global companies as a top priority. The way in which businesses and customers interact is evolving, and real-time two-way dialogue with the customer is expected. Whereas before this communication was one-way, the prevalence of social media, mobile technologies and artificial intelligence has significantly transformed this relationship. Amongst others, it is the responsibility of customer experience, customer insight and marketing leaders to optimise this engagement, and the uptake of new technologies is now regarded as a prerequisite to ensure quality and efficiency is driven up and costs pushed down.

The Customer Experience Strategy Forum brings Chief Customer Officers, Chief Marketing Officers and other senior CX executives from the worlds biggest organisations together with pre-selected solution providers in a three-day residential business networking event. The forum promises to inspire debate through world-class engagement platforms and ultimately broaden your expertise adding real value and insight back into your organisation. As a CX leader you have the opportunity to exchange ideas with peers from other G500 companies through one-to-one business meetings, speed networking and group discussions. There will also be a range of speaker sessions focusing on hot topics including customer loyalty, voice of the customer and CRM as well as what the future holds. Through this, you are given the opportunity to meet with innovative providers offering solutions aimed at reducing costs and improving efficiencies.

De Vere Cotswold Water Park - Customer Experience Strategy Forum

De Vere Cotswold Water Park 18th, 19th & 20th September 2024

Set among the honey-coloured villages and gently rolling hills of The Cotswolds, De Vere Cotswold Water Park is a hotel as spectacular as its surroundings. In the heart of the 152 lakes that spread across the unique Cotswolds Water Park, this is a place where modern design effortlessly combines with its natural surroundings.

More Details

Unique aspects of the event

The Strategy Forum is unique and unlike any other event. Here is why:

  • P2P Connect

    Speed Networking sessions ensure you meet everyone in attendance
  • Complimentary Accommodation

    With full use of Hotel and Spa facilities
  • Invitation Only

    Pre-qualified senior level attendees
  • 3 Days

    The event format runs full circle from start to finish over 3 days
  • Hosted Lunch & Dinner Tables

    Both solution providers & delegates can enjoy an interactive lunch and dinner
  • Free to attend

    All delegates attend on a complimentary basis
  • One-to-One Business Meetings

    Choose who you want to meet with specifically through the meeting scheduler
  • Inspirational Guest Speaker

    World famous high profile celebrity dinner guest speaker

How our model works


More Videos From The Forum

Event Features

TouchPOINT 12

At the Customer Experience Strategy Forum you will experience an exceptionally time efficient engagement model which goes far beyond a traditional exhibition or conference where meetings are usually by chance. With our 'TouchPOINT 12' methodology peers and solution providers are fused together in a range of interactive activities which not only guarantee face time but also ensure you are placed as a key contributor to the group.

One-to-One Business Meetings : Customer Experience Strategy Forum

One-to-One Business Meetings

Our pre-scheduled business meetings enable solution providers and delegates to book meetings in advance of the event. Each delegate and provider receives a meeting scheduler at the event to ensure you maximise your time out of the office.

Think Tank Round Tables : Customer Experience Strategy Forum

Th!nk Tank Round Tables

Think tank sessions enable intensive research, ideas on collaboration with peers and an opportunity to consult with providers and industry experts on your most burning issues. Develop business with others, organisational direction & strategy and embed, share and obtain expert views to move your organisation forwards.

P2P Connect

Our signature P2P connect Speed Networking sessions give delegates the opportunity to meet with numerous solution providers and exchange brief introductions. This allows for the development of valuable business relationships that can be continued in the future.